Effective Date: [Insert Date]

At Kokigo, we want you to be satisfied with your purchase. If you are not completely happy, you may return your item under the following conditions:

1. Return Period
   You have 5 days from the date of delivery to initiate a return.
2. Eligibility
   Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Certain items, such as Groceries, water, sale Items, under garments without tags or opened cosmetics, are non-returnable.
3. Process for Returns
   To return an item, please contact our customer service at support@kokigo.com for return authorization and instructions.
4. Refunds
   Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method. Please allow 2-5 Business days to complete the refund depending on your payment method or bank.
5. Shipping Costs
   Customers are responsible for return shipping costs unless the return is due to an error on our part.
6. Changes to This Policy
   We may update this Return & Refund Policy periodically. Any changes will be posted on this page.
7. Contact Us
   For questions regarding this policy, please contact us at support@kokigo.com or via whatsapp: +971 52 420 9117