FAQs

1. What is KOKIGO?
KOKIGO is a platform that offers convenient subscription services for bottled water, specifically featuring our local brand, SkyBlue Waters. We aim to provide easy access to clean and refreshing water delivered right to your door.

2. How does the subscription service work?
When you sign up for a subscription, you can choose your preferred delivery frequency (weekly, bi-weekly, or monthly) and the quantity of SkyBlue Waters you want delivered. Your orders will be processed automatically based on your selected schedule.

3. How can I subscribe?
You can subscribe by visiting our website, selecting your preferred water package, and providing your delivery details. Once you complete the payment, your subscription will be active, and you'll receive a confirmation email.

4. Can I customize my subscription?
Yes! You can customize your subscription by selecting the type and quantity of bottled water you want, as well as your delivery frequency. You can also update your preferences through your account at any time.

5. What payment methods do you accept?
We accept various payment methods, including credit and debit cards. All transactions are processed securely through our payment provider to ensure your information is protected.

6. How do I manage my subscription?
You can manage your subscription through your account on our website. From there, you can update your delivery address, change your subscription plan, pause or cancel your subscription, and view your order history.

7. What if I need to skip a delivery?
If you need to skip a delivery, you can do so by logging into your account and adjusting your subscription schedule. Please make sure to update your preferences at least 24 hours before the scheduled delivery date.

8. What is the cancellation policy?
You can cancel your subscription at any time through your account. Please note that cancellations must be made before the next billing cycle to avoid being charged for that period.

9. How are the bottled waters delivered?
Our bottled waters are delivered by our trusted delivery partners. We ensure that all deliveries are made with care and in accordance with safety and hygiene standards.

10. What should I do if my delivery is delayed or if there’s an issue?
If you experience any issues with your delivery or if it is delayed, please contact our customer support team via WhatsApp or email, and we’ll be happy to assist you.

11. Is there a minimum subscription period?
No, there is no minimum subscription period. You can subscribe for as long as you wish and cancel at any time.

12. Are there any promotions or discounts available?
Yes! We occasionally offer promotions and discounts on our subscriptions. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers.

13. Is SkyBlue Waters bottled water safe to drink?
Absolutely! SkyBlue Waters meets all health and safety standards for bottled water. Our water is sourced, filtered, and bottled with the highest quality control to ensure it is safe and refreshing for you and your family.